Item Authenticity
Our products are sourced from Sennheiser Uk and shipped direct to us from Germany
All parts are genuine Sennheiser products. We only list genuine Sennheiser parts and accessories.
Genuine Neumann spare parts and accessories can be found on our other website http://neumprospares.co.uk
Payment Information
We have been using Paypal since 2001 and we have come to trust it.
Paypal offer a payment feature without registering on their website by making a one time payment.
For more information on Paypal please see
www.paypal.co.uk
Our other payment platform is OPAYO from Elavon (formerly known as Sagepay).
OPAYO is a fully accredited security and PCI payment gateway within the industry.
For more information on OPayo please see
www.elavon.co.uk
Shipping Information
Postage and Packing All items are sent by Royal Mail postage. The cost of postage is calculated by the weight of an item and prices are based
on all items being sent as a small packet. VAT is added @ 20%.
We currently ship to UK and certain overseas destinations including parts of Europe.
If your destination is not available in our shopping cart please contact us.
There is a minimum order value for overseas orders due to the extra admin time required to process and enter details for an overseas shipment.
An additonal FEE in Europe and many overseas destinations will need to paid to your local Postal Carrier to cover IMPORT TAX, DUTIES and FEES.
This will vary by country and in Europe the FEE may vary from 12 to 20 Euros.
Please check with your local Postal Carrier for their fees because by the time they add a fee of say 15 Euros suddenly a 10 Euro order is not looking such good value compared to a supplier already located in the European Union who charges 10 Euro + 2 Euro Tax.
#N.B. We now deduct a processing charge of £8 for all orders we receive back from Europe UNCLAIMED or Taxes and duties unpaid.
Privacy and cookies
How we use Cookies
We use cookies in several places, we'll run through each we set, what reasons we have for setting them and how long they last for.
Measuring Website Usage (via Google Analytics)
We measure how people visit the site to improve the experience for our visitors as part of an ongoing process. We use Google Analytics to do this, and Analytics keeps track of what pages you visit, how long you stay on each section of the site and what links you click on. Google Analytics does not store any personal details about you and we do not allow Google to share or use any analytics data gathered.
Google Analytics sets these cookies in order to measure this.
Remembering Your Session
To remember your details when you fill in our forms we save details of your visit as a session on our server.
To keep track of your unique session we set the identifying number in a cookie. Without this cookie this website would not work efficiently.
Credit accounts
This website is for direct sales only.
All items on this website are sold with the inclusion of UK VAT. VAT is not refundable.
There is no discount facility available for trade enquiries.
Ths website is operated by Showcomms Ltd
www.showcomms.com
Our BBC Vendor Number is 1090615
