RETURNS POLICY

14 Days from date of purchase.
Items must be returned in new condition undamaged in original packing.

Items are sold for professional use. 
Please check for compatibility before purchase. We dont refund postage.
The purchaser of the item is responsible for safe return and shippng costs.


WARRANTY
Sennheiser spare parts sold on Sennprospares website carry a 12 month warranty.
Sennheiser Warranty covers any defects related to manufacturing, parts, material or workmanship.
The Sennheiser Warranty covers defects arising under normal use only.


The following parts are not covered by the Sennheiser Warranty: 

  • Rechargeable and disposable batteries.
  • Ear bud covers. 
  • Ear cushions and/or headphone padding.
  • Cable clips. 
  • Foam microphone windscreens.
  • Cases.
  • Any other parts or accessories which are subject to regular wear and tear.




The following cases are not covered by the Sennheiser Warranty:

 

  • Minor defects or deviations in the quality of the Product which does not affect the Product’s value or fitness for its intended purpose.
  • Defects resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage). Proper use for the purposes of this Warranty Terms and Conditions is defined as use of the Product under the conditions stated in the instructions for use.
  • Any utilization of the Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used.
  • Malfunction of the Product caused by a conflict or incompatibility between software applications installed on the defective Product or on the hardware with which the Product continuously interacts.
  • Defects due to wear and tear.
  • Damage or inoperability caused by inadequate repair work performed by the Customer or any non-authorized repair center.
  • Any modification of the Products effected by the Customer or a third party, unless Sennheiser has given its prior written consent to the nature and extent of the modification.
  • Defects due to force majeure.
  • Defects of which the purchaser was already aware at the time of purchase.
  • Products where the identification label, serial number or safety label has been removed or altered.
  • The Product has been exposed to liquids or chemicals of any kind and/or extreme temperatures, moisture or humidity.
  • Counterfeit products or products which are purchased through distribution channels that are not authorized by Sennheiser.

 
Sennheiser undertakes to remedy the defect at its own discretion and expense by repair or by replacement with new or refurbished parts. All original parts that have been replaced as part of the service provision become the property of Sennheiser. The new parts or replacement parts become the property of the Customer.

 

Repairs or replacements under this Sennheiser Warranty do not entitle the Warranty Period to be extended or restarted. Repairs and replacements under this Sennheiser Warranty can be carried out with functionally equivalent replacement units.

 Defective items purchased through sennprosares website must be returned by trackable delivery.


Please request a return number by calling 01689 876620 from within the UK or completing the contact us form.

Please have your SENN order number.
Items will need to be assessed by Sennheiser. 

Non UK SALES

Returns outside of UK must pay courier costs for the item return and all import costs for replacement parts.

For full Sennheiser warranty outside of UK please order from a local main authorised dealer in your region.
Your local dealer can be located from the Sennheiser main website.